Struggling with an IT issue you can’t resolve? At Citrus IT Support we offer a 24/7 IT helpdesk, so our clients always have a qualified IT expert to call on when needed.
Our team can assist you with all types of enquiry; from desktop or server issues to virus attacks and security breaches that threaten your company’s IT integrity.
• Telephone helpdesk and 24-hour remote monitoring
• Regular checks and maintenance of your computer systems
• Repairs, upgrades or refurbishment of your devices
• Cyber security and data recovery
Every company has a unique IT set-up. You may be running one or more stand-alone computers or a small network. On the other hand you might operate a large network, with both office-based and remote workers. That’s why each IT support contract we offer at Citrus is 100% bespoke to our clients’ needs.
When you contact us for a quote, we’ll discuss the extent of your IT set-up and identify which aspects require external support. Once we’ve established your needs, we’ll give you a price that’s tailored to your business.
Our IT support is as hands-on as you need, covering aspects such as:
• Your operating platform
• Connectivity and access issues
• Selected software (upon agreement)
• Technical issues
Regular maintenance keeps your IT systems running smoothly and is highly advisable. Even with excellent care and compliance, your IT infrastructure can (and will) depreciate. Often, it’s not until something breaks that you realise there’s a problem, but maintaining your IT systems can prevent issues from occurring.
If your business relies on IT technology to operate, a regular maintenance program is a must. Investing in regular IT maintenance with Citrus offers you benefits such as priority treatment and reduced costs for labour, resulting in greater value for your business.
Upgrades, repairs, system builds and configurations are among the services we offer to keep your business running. In most instances services and repairs can be conducted on site, ensuring minimal disruption to business as usual.
Our integrated helpdesk ticketing system ensures that any IT issues you raise are dealt with professionally and quickly. We understand that time is money, so we pride ourselves on providing responsive resolutions to those potentially costly problems.
Our Remote Access and Remote Servicing technology means that we can often log into your network and solve the problem from our workshop. This ensures you receive an efficient and speedy resolution that causes minimal disruption for your business.
